1. General Terms
By using the goya9 website (www.goya9.bet) and its associated applications, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms constitute a legally binding agreement between goya9 and the user.
These terms are provided in Bengali. In the event of any interpretive discrepancy, the English version shall prevail. goya9 reserves the right to amend these terms and conditions at any time without prior notice. The latest version will always be available on this page.
Goya9 is an internationally licensed online gaming and betting platform. Our services are available only to individuals in jurisdictions where online gaming is legally permitted. It is solely the user's responsibility to comply with the laws of their country.
2. Account Registration
To open an account on goya9, the following conditions must be met:
- You must be at least 18 years of age. Proof of age documentation may be requested at any time.
- Each individual may open only one account. Multiple accounts under the same name, address, phone number, or payment method are strictly prohibited.
- All information provided during registration must be truthful, complete, and up to date. Providing false information may result in account termination.
- Keeping your account password confidential is entirely your responsibility. If you suspect any unauthorised access to your account, contact goya9 Support immediately.
- Accounts may not be operated on behalf of or in the name of a third party.
- A copy of your National ID, passport, or driving licence may be required for account verification (KYC).
Goya9 reserves the right to reject any registration request without providing a reason, and to temporarily suspend any account for the purpose of investigation.
3. Deposits & Withdrawals
Deposits on goya9 can be made via bKash, Nagad, Rocket, and other approved payment methods. Funds are generally credited to your account instantly.
- The minimum deposit amount will be stated on the promotions page and is subject to change.
- Withdrawal requests are typically processed within 24–72 hours, though verification procedures may extend this timeframe.
- KYC verification is required before your first withdrawal. Withdrawals from unverified accounts will not be approved.
- Withdrawals may only be made via the same payment method used for the deposit, unless the support team provides alternative instructions.
- In cases of suspected money laundering or suspicious transactions, goya9 may place a hold on any withdrawal pending investigation.
- Withdrawals may be restricted if bonus wagering requirements have not been met.
4. Bonuses & Promotions
All bonuses and promotional offers on goya9 are subject to specific terms. By claiming a bonus, you agree to the associated terms and conditions.
- The welcome bonus is available to newly registered members only and can be claimed once per person.
- Bonus wagering requirements are typically 10–30x the bonus amount — the exact figure will be specified in each offer's details.
- Bonuses are generally valid for 7–30 days from the date of issue. Any unused bonus will be forfeited upon expiry.
- Wagering requirements apply to winnings from free spins and free bets as well.
- Multiple bonuses may not be used simultaneously unless specifically permitted.
- Goya9 reserves the right to void bonuses and associated winnings if they are obtained through suspicious or fraudulent means.
Visit the promotions page or contact our support team for full bonus terms and conditions.
5. Betting Rules
All betting activities on goya9 are governed by the following rules:
- Once a bet is confirmed, it cannot be changed or cancelled, except in special circumstances arising from a system error or an official change in the game result.
- If an event is cancelled or left unresolved, the stake for that bet will be refunded.
- Goya9 reserves the right to change betting odds at any time. Odds on confirmed bets will not be affected.
- Goya9 reserves the right to void any bet accepted at incorrect odds due to a system error.
- Maximum bet limits vary by event and market. Bets exceeding these limits may be automatically reduced to the applicable maximum.
- Goya9 is not responsible for any bets lost due to internet disconnection during live betting.
Game results on goya9 are determined by a certified Random Number Generator (RNG), which is regularly audited by independent third-party auditors.
6. Prohibited Activities
The following activities are strictly prohibited on goya9 and will result in immediate account suspension and forfeiture of all balances:
- Any form of fraud, collusion, or match fixing.
- Using multiple accounts of your own or another person's account to meet bonus wagering requirements.
- Placing bets using software bots, automation tools, or artificial intelligence.
- Unauthorized access or hacking attempts on goya9's systems.
- Using deposit/withdrawal facilities for money laundering or any other illegal financial activity.
- Harassing, intimidating, or showing disrespectful behaviour toward other users.
- Deliberately exploiting technical glitches or bugs in any game.
7. Account Closure & Suspension
Goya9 may suspend or permanently close an account under the following circumstances:
- Violation of any provision of these Terms and Conditions.
- Submitting false or forged documents during KYC verification.
- If an account remains inactive for an extended period (typically 12 months).
- At the user's own request (including self-exclusion).
- As directed by legal or regulatory authorities.
If there are no pending bets at the time of closure, your balance will be returned — however, balances may be forfeited in cases of rule violations. You may also close your account at any time by contacting the support team.
8. Responsible Gaming
Goya9 believes gaming should be a source of enjoyment, not addiction. We place the highest importance on Responsible Gaming.
- Users can set their own daily, weekly, or monthly deposit limits.
- A cooling-off period (24 hours to 30 days) is available for those who need a temporary break.
- Self-exclusion is available for extended breaks, ranging from 6 months to permanent.
- Our support team will assist you with any issue in complete confidence.
If you need professional support for gaming addiction, please contact our Responsible Gaming View page.
9. Privacy & Data
Goya9 is committed to collecting, using, and safeguarding your personal information. Our data practices are described in full on our separate Privacy Policy page.
- Your personal information is never sold to third parties.
- Your data may be used to improve our services and meet legal obligations.
- You have the right to view, correct, and delete your data (subject to legal obligations).
- All data is protected by SSL encryption.
For more details, visit our Privacy Policy Read.
10. Dispute Resolution
For any disputes or complaints, please contact the goya9 support team first. We take all complaints seriously and aim to provide an initial response within 72 hours.
- To submit a complaint, email us at: support@goya9.bet
- Speak directly with a support agent via Live Chat.
- If you are unsatisfied with goya9's decision, you may escalate your complaint to the relevant licensing authority.
- Goya9's decision shall be final and binding in the resolution of any dispute.
11. Limitations & Liability
Goya9 accepts no liability for the following:
- Bets lost due to internet disconnection or technical issues.
- Losses resulting from unauthorized account access, where the user failed to report it in a timely manner.
- Delays or failures on the part of third-party payment providers.
- Any legal consequences arising from gaming being unlawful in the user's country of residence.
- Service interruptions due to force majeure events (natural disasters, war, pandemics, etc.).
Goya9 always strives to provide uninterrupted service, but temporary outages may occur due to maintenance or unforeseen circumstances.
12. Contact & Support
For any questions or clarifications regarding these terms and conditions, please reach out to the goya9 Support Team:
- Email: support@goya9.bet
- Live Chat: Available in the bottom-right corner of the website or app
- Support Hours: 24 hours a day, 7 days a week
- Language: Support is available in both Bengali and English