Goya9 Privacy Policy — Your Information is Completely Safe With Us

1. Introduction & Scope

Welcome to goya9.bet. This Privacy Policy ("Policy") applies to all users of the goya9 platform — it takes effect whenever you use our services via the website, mobile app, or any other channel.

Goya9 is an internationally licensed online betting and gaming platform. We believe your privacy is a fundamental right — which is why our Privacy Policy is written to be simple, transparent, and easy to understand, so you always know exactly what we do with your information.

By using this site or app, you are deemed to have accepted this Privacy Policy. If you do not agree, please discontinue use of our services and reach out to our support team.

2. What Information We Collect

Goya9 may collect the following types of information:

We never store your full payment card number or bank password. Payment information is always processed through a third-party PCI-DSS certified payment gateway.

3. How We Collect Your Information

Goya9 collects your information through a number of methods:

• Directly provided: Information you provide directly when registering, completing KYC verification, making payments, or contacting support.
• Automatically collected: Information collected automatically while using the site or app, through cookies, log files, and tracking technologies.
• From third parties: For verification purposes from payment providers, fraud prevention services, or identity verification agencies.
• Public Sources: For legal obligations, information may be obtained from government or publicly available sources.

4. How We Use Your Information

Goya9 uses the information collected from you for the following purposes:

• To create, manage, and complete account verification (KYC).
• To process deposits, withdrawals, and other financial transactions.
• To ensure platform security and detect fraudulent or suspicious activity.
• To provide customer service and technical support.
• To meet legal and regulatory obligations (e.g., anti-money laundering regulations).
• To recommend personalised games or offers based on your preferences.
• Send promotional emails or notifications — but only with your consent.
• To improve site functionality and the overall user experience.
• To promote responsible gaming and identify harmful patterns.

We will never use your information for any purpose not stated in this policy. If we ever need to use it for a new purpose, you will be notified in advance.

5. Data Sharing Policy

Goya9 does not sell your personal data to third parties. However, limited information may be shared in specific circumstances:

• Service providers: Payment gateways, cloud services, and KYC verification providers — all of whom act solely on behalf of goya9 and are not permitted to use your data for their own purposes.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or a lawful request from a licensing authority.
• Fraud Prevention: Industry-standard information sharing for fraud detection — carried out solely to protect our users.
• Business transfer: In the event of a merger or acquisition, your information may be transferred to the new owner — however, the terms of this policy will remain in effect.

All third-party partners are contractually required to comply with goya9's privacy standards.

6. Cookies Policy

Goya9.bet uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Helps remember your language preferences and settings.
• Analytics cookies: To understand which parts of the site are most visited — using fully anonymized data.
• Marketing Cookies: Used solely to show you personalized offers, with your consent.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

7. Data Retention

Goya9 retains your data for as long as necessary or legally required:

• Data for active accounts is retained for the full duration the account remains open.
• Even after account closure, financial transaction records are typically retained for up to 5 years in accordance with anti-money laundering regulations.
• KYC documents are retained for a specified period in accordance with regulatory requirements.
• Support conversations are generally retained for up to 2 years.
• If you withdraw your marketing consent, we will immediately stop using your data for that purpose.

8. Your Rights

As a goya9 user, you have the following rights regarding your data:

To exercise any of these rights, email us at support@goya9.bet. We typically respond within 30 days.

9. Security Measures

Goya9 uses industry-leading security technology to protect your data:

• TLS 1.3 encryption is applied to all data transmissions.
• Stored data is protected with AES-256 encryption.
• Multi-Factor Authentication (MFA) is available.
• 24/7 network monitoring and intrusion detection systems are active.
• Regular third-party security audits and penetration testing are conducted.
• Staff access to data is governed by a need-to-know policy.

In the event of a security breach, we will notify affected users within the timeframe required by law.

10. Minor Protection

Goya9's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect information from minors.

• Age verification is carried out as part of the registration process.
• If any user is found to be under 18, their account will be immediately suspended and any collected data will be deleted.
• If you have concerns, parents or guardians may contact us at support@goya9.bet.

11. Policy Changes

Goya9 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice will be displayed on the site prior to any major changes.
• Continued use of our services after an update constitutes acceptance of the revised policy.

12. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: support@goya9.bet
• Support: 24/7 support is available via the site's live chat
• Language: Support available in Bangla and English

We aim to respond to all requests within 30 business days. Urgent security matters are typically addressed within 72 hours.